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Schedule A - Software Platform

Effective Date: 2026-04-06

Provider: Pear Events S.L. Customer: As identified in the applicable Order Form

This Schedule A forms part of the Main Service Agreement between the Provider and the Customer. Capitalised terms not defined herein have the meanings given in the MSA.

SECTION I — SERVICE DESCRIPTION

Clause A1: Platform Overview

  • (a) The Platform is a self-service B2B SaaS solution for experiential marketing and event management. It provides, at the category level, the following capabilities:
    • (i) Event pages: Creation and hosting of event pages, either on a custom Customer domain or a Pear Events-hosted subdomain;
    • (ii) CRM integration: Two-way synchronisation between the Platform and Customer-connected CRM systems, enabling management of guest and invitee data;
    • (iii) Automated invitee management: Automated outreach and follow-up to event invitees via supported channels, which may include WhatsApp, LinkedIn, and email;
    • (iv) ROI tracking: Event return-on-investment reporting drawing on CRM pipeline and event attendance data; and
    • (v) Calendar management: Sending and tracking of calendar invitations, including response tracking and monitoring of internal invitation forwarding.
  • (b) The specific features, tools, and integrations available within each capability category are described in the Platform documentation, as updated from time to time. Pear Events may add, modify, or retire individual features with thirty (30) days' written notice to the Customer, provided that such changes do not materially reduce the overall capability of the Platform for the Customer's contracted use case.
  • (c) Material reductions in Platform capability will be communicated with no less than sixty (60) days' notice, and where such reduction affects an in-Term Order Form, the Customer may terminate that Order Form without penalty within thirty (30) days of the notice.

SECTION II — ACCESS AND USER MANAGEMENT

Clause A2: Account Access

  • (a) Access to the Platform is granted at the organisation level. The Customer may permit Authorised Users to access the Platform subject to the seat and permission limits of their plan.
  • (b) The Customer may enable domain-based auto-join, allowing any individual with a verified email address on an approved domain to access the Platform as an Authorised User. Domain verification is performed by default via a persistent DNS TXT record. Manual domain verification may be requested and is subject to Pear Events' approval at its discretion.
  • (c) The Customer is solely responsible for managing which domains are approved for auto-join and for ensuring that auto-join access is limited to individuals authorised to act on the Customer's behalf.
  • (d) Authorised Users must not share login credentials. Each seat is for use by a single named individual.

Clause A3: Seated Users and Connected Accounts

  • (a) Certain Platform features, including automated invitee management ("Auto-Invites"), require an Authorised User to be assigned a seat. Seated users are able to connect personal third-party accounts ("Connected Accounts") to the Platform for use with Auto-Invites and related features.
  • (b) By default, each seated user may connect one (1) account per supported third-party platform (e.g. one LinkedIn account, one WhatsApp account, one email account). Higher or lower limits may be available under specific plans or by agreement.
  • (c) The Customer must ensure that seated users connecting personal accounts have been informed of, and have accepted, the End-User Personal Integration Terms, prior to connecting any account.
  • (d) The Customer warrants that it has the right to authorise each seated user to connect their accounts for the purposes of this Agreement.

SECTION III — CONNECTED ACCOUNTS AND THIRD-PARTY INTEGRATIONS

Clause A4: Integration Method and Risk

  • (a) Pear Events facilitates Connected Account integrations through Unipile and potentially other sub-processors. Integration methods may include OAuth, API connections, and advanced automation techniques including browser-level automation. The Customer acknowledges the nature of these methods.
  • (b) Pear Events does not receive, store, or have access to the raw login credentials of any Authorised User. Authentication is handled through Unipile's infrastructure, as described in the DPA.
  • (c) The Customer and each Authorised User acknowledge and accept that connecting a third-party account to the Platform for automated use may violate the terms of service of that third-party platform. Pear Events makes no warranty that such use is compliant with any third-party platform's terms.
  • (d) Pear Events shall have no liability for any restriction, suspension, rate-limiting, or permanent ban applied to any Connected Account by a third-party platform, or for any downstream consequences of such action.
  • (e) The availability of specific integrations (including LinkedIn, WhatsApp, and CRM integrations) is subject to the continued availability of the relevant third-party APIs and the services provided by Unipile. Pear Events does not warrant the continued availability of any specific integration.

SECTION IV — SERVICE LEVELS

Clause A5: Availability

  • (a) Pear Events targets Platform availability of 99% measured on a quarterly basis, excluding scheduled maintenance windows and Force Majeure Events.
  • (b) "Availability" means the Platform is accessible and operational for its core functions. Temporary unavailability of specific third-party integrations is not counted toward downtime.
  • (c) Scheduled maintenance will be communicated to the Customer with reasonable advance notice where possible.
  • (d) Unless expressly agreed in a separate Order Form, no service level credits or penalties shall apply for periods of unavailability.

Clause A6: Support

  • (a) Pear Events provides customer support via the channels specified in the Platform documentation.
  • (b) Pear Events targets a first response to support requests within three (3) Business Days. "Business Days" for the purpose of this Schedule follows the European Central Bank (ECB) calendar, excluding weekends.
  • (c) Support response time targets are not contractually guaranteed unless expressly stated in an Order Form.

SECTION V — FEES AND BILLING

Clause A7: Pricing Model

  • (a) The Platform is billed on a recurring basis, either monthly or annually, as specified in the applicable Order Form.
  • (b) The Customer's plan determines the features available and the applicable usage limits for specific features (for example, the number of events, CRM sync records, or automated sends). Plan details and limits are set out in the Order Form and the current plan documentation.
  • (c) Certain features support overage billing, where usage above plan limits is permitted up to a defined threshold and billed at the applicable overage rate. The features subject to overage billing, and the applicable rates, are set out in the Order Form.

Clause A8: Seat Additions and Mid-Cycle Changes

  • (a) The Customer may add seated users at any time via the Platform, subject to any plan-level limits.
  • (b) By default, additional seats added mid-billing cycle are billed on a pro-rated basis for the remainder of the cycle and automatically charged to the Customer's payment method on file. The Order Form may specify an alternative billing treatment (e.g. billing at the next cycle), which shall take precedence.
  • (c) Seat reductions take effect at the end of the then-current billing cycle. No credits or refunds are issued for partially-used seats.

SECTION VI — DATA AND PORTABILITY

Clause A9: Customer Data Ownership

  • (a) All Customer Data processed through the Platform remains the property of the Customer.
  • (b) Pear Events may use aggregated, anonymised, and non-identifiable data derived from Platform usage for the purposes of service improvement, analytics, and product development. Such aggregated data shall not include any personally identifiable information.

Clause A10: Data Export and Deletion

  • (a) The Customer is responsible for exporting all Customer Data before the effective termination date of any Order Form or the Agreement. Pear Events provides export functionality within the Platform for this purpose.
  • (b) Pear Events is not obligated to retain or provide Customer Data after the effective termination date and may permanently delete it without further notice.
  • (c) All personal data retention and deletion obligations are governed by the DPA.

SECTION VII — RESTRICTIONS

Clause A11: Prohibited Use

  • (a) In addition to the restrictions set out in the MSA, the Customer must not:
    • (i) attempt to circumvent any usage limits or access controls built into the Platform;
    • (ii) use the Platform to harvest, scrape, or systematically extract data from third-party platforms in a manner not facilitated by the Platform's own features;
    • (iii) connect accounts belonging to third parties who have not consented to the connection; or
    • (iv) allow Authorised Users to use the Platform in a manner that would expose Pear Events to liability under applicable anti-spam or data protection law.

This Schedule A is incorporated into and forms part of the MSA between the Provider and the Customer as identified in the applicable Order Form.